/* =========================================================
       BRAND COLOUR SYSTEM
    ========================================================= */
    :root {
      --dark:       #13544E;
      --heading:    #095D40;
      --accent:     #6C9A40;
      --cta:        #008060;
      --lime:       #D3E162;
      --lime-light: #E4F577;
      --bg:         #FBF7ED;
      --alt:        #E0EDD4;
      --text:       #212B36;
      --muted:      #5a6a75;
      --white:      #ffffff;
      --error:      #ef4444;
      --radius:     12px;
      --radius-lg:  20px;
      --shadow:     0 4px 24px rgba(9,93,64,0.09);
      --shadow-lg:  0 8px 40px rgba(9,93,64,0.14);
      --shadow-xl:  0 16px 64px rgba(9,93,64,0.18);
      --transition: all 0.25s ease;
    }
    *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
    html { scroll-behavior: smooth; }
    body {
      font-family: 'Inter', sans-serif;
      background: var(--bg);
      color: var(--text);
      font-size: 16px;
      line-height: 1.65;
      -webkit-font-smoothing: antialiased;
    }
    a { text-decoration: none; color: inherit; }
    img { max-width: 100%; display: block; }
    .container    { max-width: 1100px; margin: 0 auto; padding: 0 24px; }
    .container-sm { max-width: 800px;  margin: 0 auto; padding: 0 24px; }

    /* =========================================================
       SECTION UTILITIES
    ========================================================= */
    .section-label {
      display: inline-flex; align-items: center; gap: 8px;
      background: var(--lime); color: var(--heading);
      font-size: 0.78rem; font-weight: 800;
      letter-spacing: 0.08em; text-transform: uppercase;
      padding: 6px 14px; border-radius: 100px; margin-bottom: 14px;
    }
    .section-label.white {
      background: rgba(211,225,98,0.18);
      border: 1px solid rgba(211,225,98,0.38);
      color: var(--lime);
    }
    .section-header { text-align: center; max-width: 640px; margin: 0 auto 48px; }
    .section-header h2 {
      font-size: clamp(1.6rem, 3vw, 2.2rem);
      font-weight: 900; color: var(--heading);
      letter-spacing: -0.02em; margin-bottom: 12px; line-height: 1.2;
    }
    .section-header p { font-size: 0.97rem; color: var(--muted); line-height: 1.7; }

    /* =========================================================
       NAVIGATION — full site nav (matches index)
    ========================================================= */
    .site-nav {
      background: var(--white);
      border-bottom: 1px solid rgba(9,93,64,0.10);
      box-shadow: 0 2px 12px rgba(9,93,64,0.06);
      position: sticky; top: 0; z-index: 1000;
    }
    .site-nav-inner {
      display: flex; align-items: center;
      justify-content: space-between; height: 68px; gap: 12px;
    }
    .nav-logo { font-size: 1.15rem; font-weight: 900; color: var(--heading); flex-shrink: 0; }
    .nav-logo .acc { color: var(--accent); }
    .nav-links { display: flex; align-items: center; gap: 4px; list-style: none; flex: 1; justify-content: center; }
    .nav-links > li { position: relative; }
    .nav-links > li > a {
      display: flex; align-items: center; gap: 5px;
      font-size: 0.88rem; font-weight: 700; color: var(--text);
      padding: 8px 12px; border-radius: 8px; transition: var(--transition);
    }
    .nav-links > li > a:hover { background: var(--alt); color: var(--heading); }
    .nav-links > li > a.active { color: var(--cta); }
    .nav-cta-btn {
      display: inline-flex; align-items: center; gap: 7px;
      background: var(--cta); color: var(--white);
      font-size: 0.86rem; font-weight: 800;
      padding: 10px 20px; border-radius: 10px; transition: var(--transition);
      flex-shrink: 0;
    }
    .nav-cta-btn:hover { background: var(--heading); }

    /* Mobile nav toggle */
    .nav-toggle {
      display: none; background: none; border: none;
      font-size: 1.3rem; color: var(--heading); cursor: pointer;
      padding: 6px; border-radius: 6px;
    }

    /* =========================================================
       BREADCRUMB
    ========================================================= */
    .breadcrumb-bar {
      background: var(--alt);
      border-bottom: 1px solid rgba(9,93,64,0.08);
      padding: 12px 0;
    }
    .breadcrumb { display: flex; align-items: center; gap: 8px; font-size: 0.82rem; color: #6b7280; }
    .breadcrumb a { color: var(--cta); font-weight: 600; transition: var(--transition); }
    .breadcrumb a:hover { text-decoration: underline; color: var(--heading); }
    .breadcrumb span { color: #6b7280; }
    .breadcrumb i { color: #6b7280; font-size: 0.70rem; }

    /* =========================================================
       SECTION 2 — PAGE HERO
    ========================================================= */
    .help-hero {
      background: linear-gradient(135deg, var(--dark) 0%, #0d6b62 52%, var(--heading) 100%);
      padding: 68px 0 80px; position: relative; overflow: hidden;
    }
    .help-hero::before {
      content: ''; position: absolute; inset: 0;
      background: url("data:image/svg+xml,%3Csvg width='70' height='70' viewBox='0 0 70 70' xmlns='http://www.w3.org/2000/svg'%3E%3Ccircle cx='35' cy='35' r='2' fill='%23ffffff' fill-opacity='0.025'/%3E%3C/svg%3E");
      pointer-events: none;
    }
    .help-hero::after {
      content: ''; position: absolute; bottom: -80px; right: -80px;
      width: 360px; height: 360px;
      background: radial-gradient(circle, rgba(211,225,98,0.09) 0%, transparent 70%);
      pointer-events: none;
    }
    .hero-inner-hc { text-align: center; position: relative; z-index: 1; }
    .hero-inner-hc h1 {
      font-size: clamp(2rem, 4.5vw, 3.2rem);
      font-weight: 900; color: var(--white);
      letter-spacing: -0.025em; line-height: 1.1; margin-bottom: 14px;
    }
    .hero-inner-hc h1 span { color: var(--lime); }
    .hero-inner-hc p {
      font-size: 1.05rem; color: rgba(255,255,255,0.80);
      max-width: 540px; margin: 0 auto 36px; line-height: 1.70;
    }

    /* Search bar */
    .hc-search-wrap {
      max-width: 620px; margin: 0 auto 22px; position: relative;
    }
    .hc-search-input {
      width: 100%; padding: 18px 60px 18px 52px;
      border: none; border-radius: var(--radius-lg);
      background: var(--white); color: var(--text);
      font-family: inherit; font-size: 1rem; font-weight: 600;
      box-shadow: var(--shadow-xl);
      outline: none; transition: var(--transition);
    }
    .hc-search-input:focus { box-shadow: 0 0 0 4px rgba(211,225,98,0.45), var(--shadow-xl); }
    .hc-search-input::placeholder { color: #aab3bb; font-weight: 400; }
    .hc-search-icon {
      position: absolute; left: 18px; top: 50%; transform: translateY(-50%);
      color: var(--cta); font-size: 1rem; pointer-events: none;
    }
    .hc-search-btn {
      position: absolute; right: 8px; top: 50%; transform: translateY(-50%);
      background: var(--cta); color: var(--white);
      border: none; padding: 9px 16px; border-radius: 9px;
      font-family: inherit; font-size: 0.84rem; font-weight: 800;
      cursor: pointer; transition: var(--transition);
    }
    .hc-search-btn:hover { background: var(--heading); }

    /* Popular tags */
    .hc-popular {
      display: flex; align-items: center; justify-content: center;
      flex-wrap: wrap; gap: 8px; font-size: 0.82rem; color: rgba(255,255,255,0.70);
    }
    .hc-popular span { font-weight: 700; }
    .hc-tag {
      background: rgba(255,255,255,0.14); border: 1px solid rgba(255,255,255,0.22);
      color: var(--white); font-size: 0.78rem; font-weight: 700;
      padding: 4px 12px; border-radius: 100px; cursor: pointer;
      transition: var(--transition);
    }
    .hc-tag:hover { background: var(--lime); color: var(--heading); }

    /* Search results dropdown */
    .search-results-drop {
      position: absolute; top: calc(100% + 8px); left: 0; right: 0;
      background: var(--white); border-radius: var(--radius-lg);
      box-shadow: var(--shadow-xl);
      border: 1.5px solid rgba(9,93,64,0.12);
      z-index: 100; display: none; max-height: 340px; overflow-y: auto;
    }
    .search-results-drop.show { display: block; }
    .sr-item {
      display: flex; align-items: center; gap: 12px;
      padding: 12px 16px; border-bottom: 1px solid var(--alt);
      cursor: pointer; transition: var(--transition);
    }
    .sr-item:last-child { border-bottom: none; }
    .sr-item:hover { background: var(--bg); }
    .sr-icon { color: var(--cta); font-size: 0.80rem; flex-shrink: 0; }
    .sr-text strong { display: block; font-size: 0.88rem; color: var(--heading); }
    .sr-text span   { font-size: 0.76rem; color: var(--muted); }
    .sr-category {
      margin-left: auto; font-size: 0.68rem; font-weight: 800;
      background: var(--alt); color: var(--heading);
      padding: 2px 9px; border-radius: 100px; flex-shrink: 0;
    }

    /* =========================================================
       SECTION 3 — QUICK CONTACT STRIP
    ========================================================= */
    .quick-contact-strip { background: var(--white); border-bottom: 1px solid rgba(9,93,64,0.08); }
    .qc-inner { display: flex; align-items: stretch; }
    .qc-item {
      flex: 1; padding: 24px 20px; text-align: center;
      border-right: 1px solid rgba(9,93,64,0.08);
      display: flex; flex-direction: column; align-items: center; gap: 10px;
      transition: var(--transition);
    }
    .qc-item:last-child { border-right: none; }
    .qc-item:hover { background: rgba(0,128,96,0.03); }
    .qc-icon {
      width: 52px; height: 52px; border-radius: 50%;
      display: flex; align-items: center; justify-content: center;
      font-size: 1.1rem; flex-shrink: 0;
    }
    .qc-item h4 { font-size: 0.94rem; font-weight: 900; color: var(--heading); }
    .qc-item p  { font-size: 0.82rem; color: var(--muted); line-height: 1.55; flex: 1; }
    .qc-btn {
      display: inline-flex; align-items: center; gap: 6px;
      font-size: 0.84rem; font-weight: 800;
      padding: 9px 18px; border-radius: 9px; transition: var(--transition);
      border: 2px solid rgba(9,93,64,0.18); color: var(--heading);
    }
    .qc-btn:hover { background: var(--cta); color: var(--white); border-color: var(--cta); }
    .qc-btn.primary { background: var(--cta); color: var(--white); border-color: var(--cta); }
    .qc-btn.primary:hover { background: var(--heading); border-color: var(--heading); }

    /* =========================================================
       SECTION 4 — HELP CATEGORIES GRID
    ========================================================= */
    .categories-section { background: var(--bg); padding: 76px 0; }
    .categories-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
    .cat-card {
      background: var(--white); border-radius: var(--radius-lg);
      padding: 28px 24px; border: 1.5px solid rgba(9,93,64,0.09);
      box-shadow: var(--shadow); transition: var(--transition);
      cursor: pointer; position: relative; overflow: hidden;
      text-decoration: none; display: flex; flex-direction: column; gap: 12px;
    }
    .cat-card::before {
      content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
      background: linear-gradient(90deg, var(--cta), var(--lime));
      opacity: 0; transition: var(--transition);
    }
    .cat-card:hover { transform: translateY(-4px); box-shadow: var(--shadow-lg); }
    .cat-card:hover::before { opacity: 1; }
    .cat-icon {
      width: 54px; height: 54px; border-radius: 15px;
      display: flex; align-items: center; justify-content: center; font-size: 1.2rem;
    }
    .cat-card h3 { font-size: 0.97rem; font-weight: 900; color: var(--heading); }
    .cat-card p  { font-size: 0.84rem; color: var(--muted); line-height: 1.60; flex: 1; }
    .cat-footer {
      display: flex; align-items: center; justify-content: space-between;
      padding-top: 10px; border-top: 1px solid var(--alt); margin-top: auto;
    }
    .cat-count {
      font-size: 0.76rem; font-weight: 800; color: var(--muted);
    }
    .cat-arrow { color: var(--cta); font-size: 0.80rem; transition: var(--transition); }
    .cat-card:hover .cat-arrow { transform: translateX(3px); }
    .cat-new-badge {
      position: absolute; top: 12px; right: 12px;
      background: var(--lime); color: var(--heading);
      font-size: 0.62rem; font-weight: 900; padding: 2px 8px;
      border-radius: 100px; text-transform: uppercase; letter-spacing: 0.04em;
    }

    /* =========================================================
       SECTION 5 — FULL ARTICLE LISTS
    ========================================================= */
    .articles-section { background: var(--alt); padding: 76px 0; }
    .articles-tabs {
      display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 32px;
      border-bottom: 2px solid rgba(9,93,64,0.12); padding-bottom: 16px;
    }
    .art-tab {
      display: inline-flex; align-items: center; gap: 6px;
      font-size: 0.84rem; font-weight: 800; padding: 8px 16px;
      border-radius: 9px; cursor: pointer; transition: var(--transition);
      background: var(--white); color: var(--muted);
      border: 1.5px solid rgba(9,93,64,0.12);
    }
    .art-tab:hover { border-color: var(--cta); color: var(--cta); }
    .art-tab.active { background: var(--cta); color: var(--white); border-color: var(--cta); }
    .art-tab i { font-size: 0.78rem; }

    .art-panel { display: none; }
    .art-panel.active { display: block; }

    .art-group-header {
      display: flex; align-items: center; gap: 12px; margin-bottom: 16px;
    }
    .art-group-icon {
      width: 40px; height: 40px; border-radius: 11px;
      display: flex; align-items: center; justify-content: center;
      font-size: 0.90rem; flex-shrink: 0;
    }
    .art-group-header h3 { font-size: 1rem; font-weight: 900; color: var(--heading); }

    .articles-list { display: flex; flex-direction: column; gap: 8px; margin-bottom: 36px; }
    .art-item {
      display: flex; align-items: center; gap: 12px;
      background: var(--white); border-radius: var(--radius);
      padding: 14px 18px; border: 1.5px solid rgba(9,93,64,0.09);
      box-shadow: 0 2px 8px rgba(9,93,64,0.05);
      transition: var(--transition); text-decoration: none;
    }
    .art-item:hover { border-color: var(--cta); transform: translateX(3px); }
    .art-item-icon {
      width: 34px; height: 34px; border-radius: 9px;
      display: flex; align-items: center; justify-content: center;
      font-size: 0.76rem; flex-shrink: 0;
    }
    .art-item-text { flex: 1; }
    .art-item-text strong { display: block; font-size: 0.88rem; color: var(--heading); font-weight: 800; margin-bottom: 2px; }
    .art-item-text span { font-size: 0.76rem; color: var(--muted); }
    .art-read-time {
      font-size: 0.72rem; font-weight: 700; color: var(--muted);
      white-space: nowrap; display: flex; align-items: center; gap: 4px;
    }
    .art-read-time i { font-size: 0.65rem; color: var(--cta); }
    .art-arrow-icon { color: var(--cta); font-size: 0.75rem; flex-shrink: 0; transition: var(--transition); }
    .art-item:hover .art-arrow-icon { transform: translateX(3px); }

    /* =========================================================
       SECTION 6 — MOST VIEWED ARTICLES
    ========================================================= */
    .popular-section { background: var(--bg); padding: 76px 0; }
    .popular-table {
      background: var(--white); border-radius: var(--radius-lg);
      border: 1.5px solid rgba(9,93,64,0.09); box-shadow: var(--shadow);
      overflow: hidden;
    }
    .pt-header {
      display: grid; grid-template-columns: 40px 1fr 140px 80px;
      gap: 16px; padding: 14px 22px;
      background: var(--heading); color: var(--lime);
      font-size: 0.76rem; font-weight: 900; text-transform: uppercase;
      letter-spacing: 0.06em;
    }
    .pt-row {
      display: grid; grid-template-columns: 40px 1fr 140px 80px;
      gap: 16px; padding: 14px 22px;
      border-bottom: 1px solid var(--alt); align-items: center;
      transition: var(--transition);
    }
    .pt-row:last-child { border-bottom: none; }
    .pt-row:hover { background: rgba(0,128,96,0.04); }
    .pt-num {
      width: 30px; height: 30px; border-radius: 50%;
      background: var(--alt); color: var(--heading);
      font-size: 0.80rem; font-weight: 900;
      display: flex; align-items: center; justify-content: center;
    }
    .pt-num.top3 { background: var(--cta); color: var(--white); }
    .pt-title { font-size: 0.88rem; font-weight: 700; color: var(--heading); }
    .pt-title a { color: inherit; transition: var(--transition); }
    .pt-title a:hover { color: var(--cta); }
    .pt-category {
      font-size: 0.72rem; font-weight: 800; padding: 3px 10px;
      border-radius: 100px; background: var(--alt); color: var(--heading);
      display: inline-block;
    }
    .pt-views { font-size: 0.82rem; font-weight: 700; color: var(--muted); }
    .pt-views i { color: var(--cta); font-size: 0.70rem; margin-right: 3px; }

    /* =========================================================
       SECTION 7 — VIDEO HELP GUIDES
    ========================================================= */
    .video-section { background: var(--alt); padding: 76px 0; }
    .video-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 22px; }
    .video-card {
      background: var(--white); border-radius: var(--radius-lg);
      overflow: hidden; border: 1.5px solid rgba(9,93,64,0.09);
      box-shadow: var(--shadow); transition: var(--transition);
    }
    .video-card:hover { transform: translateY(-4px); box-shadow: var(--shadow-lg); }
    .video-thumb {
      position: relative; aspect-ratio: 16/9;
      background: linear-gradient(135deg, var(--dark), var(--heading));
      cursor: pointer; overflow: hidden;
    }
    .video-thumb-img {
      width: 100%; height: 100%; object-fit: cover; opacity: 0.7;
      transition: var(--transition);
    }
    .video-card:hover .video-thumb-img { opacity: 0.85; transform: scale(1.04); }
    .video-play-btn {
      position: absolute; top: 50%; left: 50%; transform: translate(-50%, -50%);
      width: 56px; height: 56px; border-radius: 50%;
      background: rgba(255,255,255,0.95); color: var(--cta);
      display: flex; align-items: center; justify-content: center;
      font-size: 1.1rem; transition: var(--transition);
      box-shadow: 0 6px 24px rgba(0,0,0,0.25);
    }
    .video-play-btn:hover { transform: translate(-50%, -50%) scale(1.12); background: var(--lime); color: var(--heading); }
    .video-duration {
      position: absolute; bottom: 10px; right: 10px;
      background: rgba(0,0,0,0.75); color: var(--white);
      font-size: 0.70rem; font-weight: 800;
      padding: 2px 7px; border-radius: 5px;
    }
    .video-label {
      position: absolute; top: 10px; left: 10px;
      background: var(--lime); color: var(--heading);
      font-size: 0.62rem; font-weight: 900;
      padding: 2px 9px; border-radius: 100px;
      text-transform: uppercase; letter-spacing: 0.04em;
    }
    .video-body { padding: 18px; }
    .video-body h4 { font-size: 0.92rem; font-weight: 900; color: var(--heading); margin-bottom: 6px; }
    .video-body p  { font-size: 0.82rem; color: var(--muted); line-height: 1.55; margin-bottom: 12px; }
    .video-meta { display: flex; align-items: center; justify-content: space-between; }
    .video-time { font-size: 0.74rem; color: var(--muted); display: flex; align-items: center; gap: 4px; }
    .video-time i { color: var(--cta); font-size: 0.68rem; }
    .video-watch {
      display: inline-flex; align-items: center; gap: 5px;
      font-size: 0.78rem; font-weight: 800; color: var(--cta);
      transition: var(--transition);
    }
    .video-watch:hover { gap: 8px; }

    /* =========================================================
       SECTION 8 — PROJECT STATUS
    ========================================================= */
    .status-section { background: var(--bg); padding: 44px 0; }
    .status-card {
      background: linear-gradient(135deg, var(--dark) 0%, #0d6b62 52%, var(--heading) 100%);
      border-radius: var(--radius-lg); padding: 48px;
      display: grid; grid-template-columns: 1fr auto;
      gap: 36px; align-items: center; box-shadow: var(--shadow-xl);
      position: relative; overflow: hidden;
    }
    .status-card::before {
      content: ''; position: absolute; inset: 0;
      background: url("data:image/svg+xml,%3Csvg width='70' height='70' viewBox='0 0 70 70' xmlns='http://www.w3.org/2000/svg'%3E%3Ccircle cx='35' cy='35' r='2' fill='%23ffffff' fill-opacity='0.025'/%3E%3C/svg%3E");
      pointer-events: none;
    }
    .status-left { position: relative; z-index: 1; }
    .status-badge {
      display: inline-flex; align-items: center; gap: 7px;
      background: rgba(211,225,98,0.18); border: 1px solid rgba(211,225,98,0.35);
      color: var(--lime); font-size: 0.78rem; font-weight: 800;
      padding: 5px 14px; border-radius: 100px; margin-bottom: 16px;
      text-transform: uppercase; letter-spacing: 0.06em;
    }
    .status-left h2 { font-size: clamp(1.4rem, 2.5vw, 1.9rem); font-weight: 900; color: var(--white); margin-bottom: 10px; line-height: 1.2; }
    .status-left p  { font-size: 0.95rem; color: rgba(255,255,255,0.78); line-height: 1.65; margin-bottom: 22px; }
    .status-cta-row { display: flex; gap: 12px; flex-wrap: wrap; }
    .status-btn {
      display: inline-flex; align-items: center; gap: 8px;
      font-size: 0.90rem; font-weight: 900;
      padding: 12px 22px; border-radius: 10px; transition: var(--transition);
    }
    .status-btn.primary { background: var(--lime); color: var(--heading); }
    .status-btn.primary:hover { background: var(--lime-light); transform: translateY(-2px); }
    .status-btn.ghost {
      background: rgba(255,255,255,0.12); color: var(--white);
      border: 1.5px solid rgba(255,255,255,0.22);
    }
    .status-btn.ghost:hover { background: rgba(255,255,255,0.20); }
    .status-right { position: relative; z-index: 1; }
    .status-steps {
      background: rgba(255,255,255,0.09); border: 1px solid rgba(255,255,255,0.15);
      border-radius: var(--radius-lg); padding: 22px; min-width: 240px;
    }
    .status-step-item { display: flex; align-items: center; gap: 10px; color: var(--white); margin-bottom: 12px; }
    .status-step-item:last-child { margin-bottom: 0; }
    .ssi-dot {
      width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
      display: flex; align-items: center; justify-content: center; font-size: 0.70rem;
    }
    .ssi-dot.done    { background: var(--cta); color: var(--white); }
    .ssi-dot.active  { background: var(--lime); color: var(--heading); }
    .ssi-dot.pending { background: rgba(255,255,255,0.15); color: rgba(255,255,255,0.50); }
    .ssi-text { font-size: 0.86rem; font-weight: 700; }
    .ssi-text.pending { opacity: 0.55; }

    /* =========================================================
       SECTION 9 — STILL NEED HELP
    ========================================================= */
    .still-help-section { background: var(--alt); padding: 76px 0; }
    .still-help-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 22px; margin-bottom: 22px; }
    .sh-card {
      background: var(--white); border-radius: var(--radius-lg);
      padding: 30px 26px; border: 1.5px solid rgba(9,93,64,0.09);
      box-shadow: var(--shadow); transition: var(--transition);
      display: flex; flex-direction: column; gap: 12px;
    }
    .sh-card:hover { box-shadow: var(--shadow-lg); transform: translateY(-3px); }
    .sh-card-header { display: flex; align-items: center; gap: 14px; }
    .sh-card-header h4 { margin: 0; }
    .sh-icon {
      width: 52px; height: 52px; border-radius: 15px;
      display: flex; align-items: center; justify-content: center; font-size: 1.1rem;
    }
    .sh-card h4 { font-size: 1rem; font-weight: 900; color: var(--heading); }
    .sh-card p  { font-size: 0.88rem; color: var(--muted); line-height: 1.65; flex: 1; }
    .sh-meta { display: flex; flex-direction: column; gap: 5px; margin-bottom: 6px; }
    .sh-meta-row { display: flex; align-items: center; gap: 7px; font-size: 0.82rem; }
    .sh-meta-row i { color: var(--cta); font-size: 0.72rem; }
    .sh-meta-row strong { color: var(--heading); }
    .sh-btn {
      display: inline-flex; align-items: center; justify-content: center; gap: 7px;
      font-size: 0.88rem; font-weight: 900;
      padding: 12px 20px; border-radius: 10px; transition: var(--transition);
      width: 100%;
    }
    .sh-btn.green  { background: var(--cta); color: var(--white); }
    .sh-btn.green:hover  { background: var(--heading); }
    .sh-btn.outline { background: var(--white); color: var(--heading); border: 2px solid rgba(9,93,64,0.18); }
    .sh-btn.outline:hover { border-color: var(--cta); color: var(--cta); }

    /* Full-width call card */
    .sh-call-card {
      background: var(--white); border-radius: var(--radius-lg);
      padding: 26px; border: 1.5px solid rgba(9,93,64,0.09);
      box-shadow: var(--shadow);
      display: flex; align-items: center; gap: 20px;
      transition: var(--transition);
    }
    .sh-call-card:hover { box-shadow: var(--shadow-lg); }
    .sh-call-icon {
      width: 60px; height: 60px; border-radius: 15px; flex-shrink: 0;
      background: var(--alt); display: flex; align-items: center;
      justify-content: center; font-size: 1.2rem; color: var(--heading);
    }
    .sh-call-text h4 { font-size: 1rem; font-weight: 900; color: var(--heading); margin-bottom: 5px; }
    .sh-call-text p  { font-size: 0.86rem; color: var(--muted); line-height: 1.55; }
    .sh-call-btn {
      display: inline-flex; align-items: center; gap: 8px;
      background: var(--heading); color: var(--white);
      font-size: 0.88rem; font-weight: 900;
      padding: 12px 22px; border-radius: 10px; transition: var(--transition);
      white-space: nowrap; margin-left: auto; flex-shrink: 0;
    }
    .sh-call-btn:hover { background: var(--dark); transform: translateY(-2px); }

    /* =========================================================
       SECTION 10 — SUPPORT TICKET FORM
    ========================================================= */
    .ticket-section { background: var(--bg); padding: 76px 0; }
    .ticket-layout { display: grid; grid-template-columns: 1fr 380px; gap: 36px; align-items: start; }
    .ticket-form-card {
      background: var(--white); border-radius: var(--radius-lg);
      border: 1.5px solid rgba(9,93,64,0.09); box-shadow: var(--shadow-lg);
      overflow: hidden;
    }
    .tfc-header {
      background: var(--heading); padding: 22px 28px;
      display: flex; align-items: center; gap: 14px;
    }
    .tfc-icon {
      width: 44px; height: 44px; border-radius: 12px;
      background: rgba(211,225,98,0.18);
      display: flex; align-items: center; justify-content: center;
      font-size: 1rem; color: var(--lime); flex-shrink: 0;
    }
    .tfc-header h3 { font-size: 1rem; font-weight: 900; color: var(--white); margin-bottom: 2px; }
    .tfc-header p  { font-size: 0.78rem; color: rgba(255,255,255,0.68); margin: 0; }
    .tfc-body { padding: 30px 28px; }

    /* Form elements */
    .form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 16px; }
    .form-group { display: flex; flex-direction: column; gap: 6px; margin-bottom: 16px; }
    .form-group:last-child { margin-bottom: 0; }
    .form-group label { font-size: 0.84rem; font-weight: 800; color: var(--heading); }
    .form-group label .req { color: var(--error); font-size: 0.70rem; margin-left: 2px; }
    .form-group input,
    .form-group select,
    .form-group textarea {
      width: 100%; padding: 11px 14px;
      border: 1.5px solid rgba(9,93,64,0.15);
      border-radius: var(--radius); background: var(--bg);
      color: var(--text); font-family: inherit;
      font-size: 0.92rem; outline: none; transition: var(--transition);
    }
    .form-group input:focus,
    .form-group select:focus,
    .form-group textarea:focus {
      border-color: var(--cta); background: var(--white);
      box-shadow: 0 0 0 3px rgba(0,128,96,0.10);
    }
    .form-group input::placeholder,
    .form-group textarea::placeholder { color: #aab3bb; }
    .form-group textarea { resize: vertical; min-height: 110px; }
    .form-group select {
      appearance: none; cursor: pointer;
      background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%235a6a75' stroke-width='1.8' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
      background-repeat: no-repeat; background-position: right 14px center;
      padding-right: 36px;
    }

    /* Priority radio */
    .priority-group { display: flex; flex-direction: column; gap: 8px; }
    .priority-opt {
      display: flex; align-items: center; gap: 10px;
      background: var(--bg); border: 1.5px solid rgba(9,93,64,0.13);
      border-radius: var(--radius); padding: 10px 14px;
      cursor: pointer; transition: var(--transition);
    }
    .priority-opt:hover { border-color: var(--cta); }
    .priority-opt.selected { border-color: var(--cta); background: rgba(0,128,96,0.06); }
    .po-dot {
      width: 18px; height: 18px; border-radius: 50%; flex-shrink: 0;
      border: 2px solid rgba(9,93,64,0.25); background: var(--white);
      position: relative; transition: var(--transition);
    }
    .priority-opt.selected .po-dot { border-color: var(--cta); background: var(--cta); }
    .priority-opt.selected .po-dot::after {
      content: ''; position: absolute; top: 50%; left: 50%;
      transform: translate(-50%, -50%);
      width: 7px; height: 7px; border-radius: 50%; background: var(--white);
    }
    .po-content h5 { font-size: 0.86rem; font-weight: 800; color: var(--heading); margin-bottom: 2px; }
    .po-content p  { font-size: 0.76rem; color: var(--muted); margin: 0; }
    .po-badge {
      margin-left: auto; font-size: 0.68rem; font-weight: 900;
      padding: 2px 9px; border-radius: 100px;
    }

    /* File upload */
    .file-upload-zone {
      border: 2px dashed rgba(9,93,64,0.22); border-radius: var(--radius);
      padding: 20px; text-align: center; cursor: pointer;
      background: var(--bg); transition: var(--transition); position: relative;
    }
    .file-upload-zone:hover, .file-upload-zone.drag-over {
      border-color: var(--cta); background: rgba(0,128,96,0.04);
    }
    .file-upload-zone input[type="file"] {
      position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%;
    }
    .fuz-icon { font-size: 1.4rem; color: var(--cta); margin-bottom: 6px; opacity: 0.65; }
    .fuz-text { font-size: 0.84rem; font-weight: 800; color: var(--heading); margin-bottom: 3px; }
    .fuz-sub  { font-size: 0.74rem; color: var(--muted); }
    .file-preview-row {
      display: none; align-items: center; gap: 8px;
      background: #dcfce7; border: 1.5px solid #86efac;
      border-radius: 8px; padding: 8px 12px; margin-top: 8px;
      font-size: 0.82rem; color: #14532d; font-weight: 700;
    }
    .file-preview-row.show { display: flex; }

    /* Submit btn */
    .ticket-submit {
      display: flex; align-items: center; justify-content: center; gap: 9px;
      background: var(--cta); color: var(--white);
      font-size: 0.96rem; font-weight: 900;
      padding: 14px; border-radius: 11px; width: 100%;
      border: none; font-family: inherit; cursor: pointer;
      transition: var(--transition); box-shadow: 0 6px 20px rgba(0,128,96,0.28);
      margin-top: 20px;
    }
    .ticket-submit:hover { background: var(--heading); transform: translateY(-2px); }
    .ticket-meta { display: flex; gap: 16px; margin-top: 14px; flex-wrap: wrap; }
    .ticket-meta-item { display: flex; align-items: center; gap: 6px; font-size: 0.78rem; color: var(--muted); }
    .ticket-meta-item i { color: var(--cta); font-size: 0.68rem; }

    /* Ticket sidebar */
    .ticket-sidebar { display: flex; flex-direction: column; gap: 18px; }
    .ts-card {
      background: var(--white); border-radius: var(--radius-lg);
      border: 1.5px solid rgba(9,93,64,0.09); box-shadow: var(--shadow);
      overflow: hidden;
    }
    .ts-card-head {
      background: var(--heading); padding: 13px 18px;
      font-size: 0.82rem; font-weight: 900; color: var(--lime);
      display: flex; align-items: center; gap: 8px;
    }
    .ts-card-body { padding: 16px 18px; }
    .ts-tip { display: flex; align-items: flex-start; gap: 8px; margin-bottom: 10px; }
    .ts-tip:last-child { margin-bottom: 0; }
    .ts-tip i { color: var(--cta); font-size: 0.80rem; flex-shrink: 0; margin-top: 2px; }
    .ts-tip p { font-size: 0.82rem; color: var(--text); line-height: 1.55; margin: 0; }
    .ts-sla-row {
      display: flex; align-items: center; justify-content: space-between;
      padding: 10px 0; border-bottom: 1px solid var(--alt);
      font-size: 0.84rem;
    }
    .ts-sla-row:last-child { border-bottom: none; }
    .ts-sla-label { font-weight: 700; color: var(--heading); display: flex; align-items: center; gap: 7px; }
    .ts-sla-label i { color: var(--cta); font-size: 0.75rem; }
    .ts-sla-time {
      font-size: 0.72rem; font-weight: 900; padding: 2px 9px;
      border-radius: 100px; background: var(--alt); color: var(--heading);
    }
    .ts-sla-time.fast { background: #dcfce7; color: #15803d; }
    .ts-sla-time.med  { background: #fef3c7; color: #92400e; }

    /* =========================================================
       FULL SITE FOOTER
    ========================================================= */
    .site-footer { background: var(--dark); padding: 60px 0 0; color: rgba(255,255,255,0.70); }
    .footer-grid { display: grid; grid-template-columns: 1.6fr 1fr 1fr 1.2fr; gap: 36px; margin-bottom: 48px; }
    .footer-logo { font-size: 1.2rem; font-weight: 900; color: var(--white); margin-bottom: 12px; }
    .footer-logo .acc { color: var(--lime); }
    .footer-col p { font-size: 0.86rem; line-height: 1.70; margin-bottom: 18px; }
    .footer-col h4 { font-size: 0.88rem; font-weight: 900; color: var(--white); margin-bottom: 14px; text-transform: uppercase; letter-spacing: 0.06em; }
    .footer-col ul  { list-style: none; display: flex; flex-direction: column; gap: 8px; }
    .footer-col ul a { font-size: 0.84rem; color: rgba(255,255,255,0.65); transition: var(--transition); display: flex; align-items: center; gap: 7px; }
    .footer-col ul a:hover { color: var(--lime); }
    .footer-col ul a i { font-size: 0.72rem; color: var(--lime); opacity: 0.70; }
    .footer-social { display: flex; gap: 10px; margin-bottom: 20px; }
    .footer-social a {
      width: 36px; height: 36px; border-radius: 9px;
      background: rgba(255,255,255,0.09); color: rgba(255,255,255,0.70);
      display: flex; align-items: center; justify-content: center;
      font-size: 0.82rem; transition: var(--transition);
    }
    .footer-social a:hover { background: var(--lime); color: var(--heading); }
    .footer-newsletter p { font-size: 0.78rem; color: var(--lime); font-weight: 700; margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
    .footer-nl-row { display: flex; gap: 6px; }
    .footer-nl-row input {
      flex: 1; padding: 9px 12px;
      border: 1px solid rgba(255,255,255,0.18);
      border-radius: 8px; background: rgba(255,255,255,0.09);
      color: var(--white); font-family: inherit; font-size: 0.84rem; outline: none;
    }
    .footer-nl-row input::placeholder { color: rgba(255,255,255,0.40); }
    .footer-nl-row button {
      background: var(--lime); color: var(--heading);
      border: none; padding: 9px 14px; border-radius: 8px;
      font-weight: 900; font-size: 0.80rem; cursor: pointer; transition: var(--transition);
    }
    .footer-nl-row button:hover { background: var(--lime-light); }
    .footer-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 16px; }
    .footer-stat { text-align: center; background: rgba(255,255,255,0.07); border-radius: 9px; padding: 10px; }
    .footer-stat strong { display: block; font-size: 1.1rem; font-weight: 900; color: var(--lime); }
    .footer-stat span { font-size: 0.72rem; color: rgba(255,255,255,0.60); }
    .footer-trust { display: flex; flex-direction: column; gap: 8px; }
    .ft-item { display: flex; align-items: center; gap: 8px; font-size: 0.80rem; }
    .ft-item i { color: var(--lime); font-size: 0.80rem; }
    .ft-item strong { color: var(--white); }
    .footer-bottom {
      border-top: 1px solid rgba(255,255,255,0.10);
      padding: 18px 0; display: flex; align-items: center;
      justify-content: space-between; flex-wrap: wrap; gap: 12px;
    }
    .footer-bottom p { font-size: 0.80rem; color: rgba(255,255,255,0.50); }
    .footer-bottom-links { display: flex; gap: 16px; list-style: none; }
    .footer-bottom-links a { font-size: 0.78rem; color: rgba(255,255,255,0.50); transition: var(--transition); }
    .footer-bottom-links a:hover { color: var(--lime); }

    /* =========================================================
       RESPONSIVE
    ========================================================= */
    @media (max-width: 1024px) {
      .categories-grid  { grid-template-columns: repeat(2, 1fr); }
      .ticket-layout    { grid-template-columns: 1fr 280px; }
      .ticket-sidebar   { display: flex; flex-direction: column; gap: 18px; }
      .footer-grid      { grid-template-columns: 1fr 1fr; }
      .status-card      { grid-template-columns: 1fr; }
      .status-right     { display: none; }
      .sh-call-card     { flex-wrap: wrap; }
      .sh-call-btn      { margin-left: 0; width: 100%; justify-content: center; }
    }
    @media (max-width: 768px) {
      .nav-links, .nav-cta-btn { display: none; }
      .nav-toggle       { display: block; }
      .categories-grid  { grid-template-columns: 1fr; }
      .video-grid       { grid-template-columns: 1fr; }
      .still-help-grid  { grid-template-columns: 1fr; }
      .pt-header, .pt-row { grid-template-columns: 40px 1fr 80px; }
      .pt-category-col  { display: none; }
      .form-row         { grid-template-columns: 1fr; }
      .ticket-layout    { grid-template-columns: 1fr; }
      .ticket-sidebar   { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
      .qc-inner         { flex-direction: column; }
      .qc-item          { border-right: none; border-bottom: 1px solid rgba(9,93,64,0.08); }
      .qc-item:last-child { border-bottom: none; }
      .footer-grid      { grid-template-columns: 1fr; }
      .footer-bottom    { flex-direction: column; text-align: center; }
      .footer-bottom-links { flex-wrap: wrap; justify-content: center; }
    }

    /* =========================================================
       ANIMATIONS
    ========================================================= */
    @keyframes fadeInUp {
      from { opacity: 0; transform: translateY(16px); }
      to   { opacity: 1; transform: translateY(0); }
    }
    @keyframes toastIn  { from { opacity:0; transform:translateX(-50%) translateY(10px); } to { opacity:1; transform:translateX(-50%) translateY(0); } }
    @keyframes toastOut { from { opacity:1; } to { opacity:0; } }
  

/* ── Footer Bottom Bar (shared standard) ── */
.footer__bottom { background: rgb(251,247,237); border-top: none; padding: 0; }
.footer__bottom-inner { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; }
.footer__copyright { font-size: 13px; color: rgb(0,0,0); margin: 0; font-weight: 600; }
.footer__legal { display: flex; gap: 20px; flex-wrap: wrap; list-style: none; padding: 0; margin: 0; }
.footer__legal li a { font-size: 12px; color: rgb(0,0,0); text-decoration: none; transition: all 0.25s ease; font-weight: 600; }
.footer__legal li a:hover { color: #0D3F3A; }
@media (max-width: 640px) {
  .footer__bottom-inner { flex-direction: column; text-align: center; }
  .footer__legal { justify-content: center; }
}

    /* Fix for fixed nav+announcement bar */
    body { padding-top: 115px; }