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Billing & Payments

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Billing & Payments

Understand exactly how our payment structure works, what methods we accept, when deposits are due, how to pay invoices, and what our refund policy covers β€” all in one place.

7 Articles
3–4 min avg read
22,450+ total views
96% found helpful
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7 Articles
3 min Avg Read
96% Helpful
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How Does Our Payment Structure Work?

A clear breakdown of how we split payments across your project β€” deposits, milestone payments and the final balance. Understand exactly when each payment is due and what it covers before you start.

3 min read 4,230 views 98% helpful Updated April 2026
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What Payment Methods Do You Accept?

We accept all major cards, bank transfers, PayPal, and Stripe β€” including international payments. Full list of accepted currencies and any processing fees clearly explained.

2 min read 2,890 views 97% helpful Updated March 2026
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When Is the Deposit Due?

Your deposit is due before work begins and is used to reserve your project slot and assign your team. This article explains timing, what happens if you delay payment, and how to pay the deposit.

2 min read 1,940 views 95% helpful Updated March 2026
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How to Pay Your Invoice

Step-by-step guide to paying your invoice using any of our accepted payment methods. Includes screenshots, instructions for bank transfer, card payment via Stripe, and PayPal β€” with our bank details included.

3 min read 2,110 views 94% helpful Updated February 2026
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What Happens If Payment Is Late?

Our late payment policy β€” including grace periods, project pause conditions, and what happens to your project timeline if an invoice goes unpaid. We keep this transparent and fair for all clients.

3 min read 1,680 views 91% helpful Updated January 2026
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Can I Get a Refund?

Our refund policy explained clearly and honestly β€” when refunds apply, what qualifies, which situations are non-refundable, and the exact process for requesting one. No small print, no surprises.

4 min read 2,670 views 93% helpful Updated April 2026
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Do You Offer Payment Plans?

Find out if you qualify for an instalment payment plan, how many payments are available, what the schedule looks like, and any requirements to be eligible. Available on Growth and Scale packages.

3 min read 1,530 views 92% helpful Updated February 2026
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