Understand exactly how our payment structure works, what methods we accept, when deposits are due, how to pay invoices, and what our refund policy covers β all in one place.
A clear breakdown of how we split payments across your project β deposits, milestone payments and the final balance. Understand exactly when each payment is due and what it covers before you start.
We accept all major cards, bank transfers, PayPal, and Stripe β including international payments. Full list of accepted currencies and any processing fees clearly explained.
Your deposit is due before work begins and is used to reserve your project slot and assign your team. This article explains timing, what happens if you delay payment, and how to pay the deposit.
Step-by-step guide to paying your invoice using any of our accepted payment methods. Includes screenshots, instructions for bank transfer, card payment via Stripe, and PayPal β with our bank details included.
Our late payment policy β including grace periods, project pause conditions, and what happens to your project timeline if an invoice goes unpaid. We keep this transparent and fair for all clients.
Our refund policy explained clearly and honestly β when refunds apply, what qualifies, which situations are non-refundable, and the exact process for requesting one. No small print, no surprises.
Find out if you qualify for an instalment payment plan, how many payments are available, what the schedule looks like, and any requirements to be eligible. Available on Growth and Scale packages.
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Ask a billing question directly and get an instant answer from our team. No email thread, no waiting β just fast, direct help on any billing or payment issue.
Start Live ChatSend us a detailed billing question and we'll reply with a full, clear answer within 24 hours β guaranteed on all business days. Quote your invoice reference for fastest service.
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