Find answers, guides and support for everything Shopify Pro Services — from getting started to launch and beyond.
Chat with our team directly for fast answers to quick questions — no waiting on hold.
Send us a detailed message and we will reply with a full answer within 24 hours — guaranteed.
Got a complex issue? Book a free 30-minute support call with a member of our team.
Every help topic organised into clear categories so you can find exactly what you need without scrolling through pages of content.
Everything new clients need to know — onboarding steps, what to expect and how to share your store access with our team.
Payment structure, accepted methods, invoices, refund policy and payment plans — all billing questions answered here.
How projects run, milestone tracking, submitting feedback, requesting mid-project changes and what to do if something is delayed.
How many revisions you get, what counts as a revision, how to submit requests, and how to ask for work outside the original scope.
What happens at project completion, how your store is handed over, what training is provided and post-launch support included.
Reporting bugs, what is covered under technical support, how to give us store access, response times and issue resolution process.
Full breakdown of what's included in store development, SEO, paid ads and email marketing — and how to upgrade your package.
Communication channels, tools we use, how to reach your project manager, working hours and international client support.
Use the tabs below to jump to any category and find the exact article you need.
These are the questions our clients search for most — saved here so you can get straight to the answer.
Short 2–5 minute video guides for the most common tasks — watch once and you'll know exactly what to do.
Step-by-step video showing exactly how to add us as a Shopify collaborator — takes under 2 minutes.
Learn how to give clear, specific feedback on your designs so revisions are done right the first time.
A walkthrough of your client portal and Notion project board — see exactly where your project is at any time.
Already a client? Log in to your client portal to track progress, view milestones, submit feedback and communicate with your project manager — all in one place.
Our team is here. Choose the fastest way to reach us below — we'll get back to you faster than you expect.
Chat with our support team directly for instant answers to quick questions. No email back-and-forth — just fast, direct help.
Start Live ChatSend us a detailed message describing your issue and we will reply with a full, clear answer within 24 hours — guaranteed on all business days.
Send EmailGot a complex issue that's hard to explain over email? Book a free support call and we'll walk through it with you live on screen — screen share available.
Can't find your answer above? Submit a detailed support ticket and we'll assign it to the right team member and respond within 24 hours.
We respond within 24 hours on business days — usually much faster
No urgency — I'd like an answer when convenient
Affecting my project but not blocking everything
Blocking my project or store is broken / offline