24/7 AI customer service for your Shopify store. We set up and configure AI chatbots that handle FAQs, order tracking, product recommendations and support queries without human intervention.
The average Shopify merchant spends 15-20 hours per week on customer service emails and chats. Most of these queries are repetitive: where is my order, what is your returns policy, which product is right for me. AI chatbots handle 70-80% of these queries automatically, freeing your team for complex issues.
Product catalogue, FAQ document, returns policy and order process ingested into chatbot knowledge base.
AI chatbot configured with your brand voice, escalation rules and Shopify order lookup integration.
Conversation flows designed for top query types: order tracking, returns, product help, sizing and recommendations.
Full testing of all conversation flows. Edge cases handled. Escalation to human agent configured.
Chatbot setup plus basic flows
/month
Full chatbot plus product recommendations
/month
Full AI customer service programme
/month
Tell us about your store and goals. We reply within 24 hours with a tailored proposal.
Tidio for small to mid-size stores (integrated Shopify app, easy setup). Gorgias for brands already using Gorgias for helpdesk (AI built into the existing workflow). Intercom for complex enterprise needs. We advise based on your team size, ticket volume and existing stack.
Typically 65-80% of queries for Shopify stores with a well-configured knowledge base. The remaining 20-35% require human intervention for complex issues, complaints or nuanced product advice.
Transparency builds trust. We configure the chatbot to identify itself as an AI assistant. Most customers do not mind as long as their query is resolved quickly.
Yes. Most Shopify-integrated chatbot platforms can look up orders by order number or email, provide tracking links and give estimated delivery dates. This alone resolves 30-40% of all customer service queries.
Initial setup: 5-7 business days. Knowledge base ingestion and flow design: 3-5 days. Testing: 2-3 days. Total time from project start to live chatbot: 2 weeks.