Turn one-time buyers into loyal repeat customers. Our post-purchase Klaviyo flows drive reviews, repeat purchases, upsells and referrals — all on autopilot.
A customer who just purchased has peak trust in your brand. That trust window lasts 30–90 days. Without a structured post-purchase sequence, you're leaving repeat purchase revenue, review generation and referrals entirely to chance.
Map every post-purchase touchpoint: confirmation, shipping, delivery, review, upsell, win-back.
5-email post-purchase sequence with optimal timing for your product type and delivery window.
Product recommendation logic based on purchase history and catalogue relationships.
Review request timing optimised for your product category. Referral CTA integrated into flow.
Transparent pricing. No hidden fees.
Core post-purchase flow
One-time setup fee
Full retention email programme
Per month (3-month min)
Full lifecycle + SMS programme
Per month (3-month min)
Tell us about your store. We'll send a tailored proposal within 24 hours — no commitment required.
Timing depends on your product. Physical goods: 7 days after expected delivery. Digital products: 3 days after purchase. The goal is to catch the customer when they've had time to experience the product but the excitement is still fresh.
Yes. We configure the review request email to link directly to your review platform — Yotpo, Judge.me, Okendo or Stamped — so reviews are captured in your chosen platform.
We use Klaviyo's dynamic product feed to recommend complementary products based on the order just placed. Recommendations are rule-based (same category, cross-category, bestsellers) not random.
A win-back flow triggers when a customer hasn't purchased again within a defined window (typically 60–90 days). It sends 3–5 emails with increasing incentive to re-engage — ending with a sunset step that removes non-responders to protect deliverability.
We track repeat purchase rate, review generation rate, revenue per recipient and unsubscribe rate per flow. Monthly reports compare current vs. previous period and benchmark against industry standards.