Add SMS to your Klaviyo programme and unlock a channel with 95%+ open rates. We build SMS flows, campaigns and opt-in capture that complement your email strategy without cannibalising it.
Email open rates average 25–35%. SMS open rates average 95%, typically within 3 minutes of delivery. For time-sensitive messages — flash sales, abandoned cart recovery, back-in-stock — SMS outperforms email significantly. When layered with a strong email programme, SMS adds 10–20% additional revenue.
TCPA and GDPR consent configuration, keyword opt-out handling and compliance documentation.
SMS sending number acquired and configured in Klaviyo. Sending domain and brand name verified.
Abandoned cart SMS, back-in-stock SMS, win-back SMS — built to complement (not duplicate) email flows.
SMS campaign calendar with frequency limits, audience segments and opt-out protection.
Transparent pricing. No hidden fees.
SMS setup + core flows
One-time setup fee
SMS + email management
Per month (3-month min)
Full omnichannel programme
Per month (3-month min)
Tell us about your store. We'll send a tailored proposal within 24 hours — no commitment required.
Yes, but only with proper consent. SMS recipients must explicitly opt in to SMS communications separately from email. We configure double opt-in for SMS, implement keyword opt-out handling (STOP/UNSTOP) and maintain consent records in Klaviyo.
1–2 times per month is the ceiling for promotional SMS. More than this and opt-out rates spike. Reserve SMS campaigns for high-value events: flash sales, product launches, back-in-stock. SMS flows (cart recovery, transactional) can be more frequent.
No. We coordinate the two channels with a suppression logic: if you're running an email abandoned cart flow, the SMS step sends 2 hours after Email 1 — not simultaneously. This prevents the 'double tap' effect that increases opt-outs.
Pop-up opt-in rates for SMS are lower than email: typically 1–3% of visitors. But SMS subscribers convert at 3–5x the rate of email subscribers. Quality over quantity applies.
Yes — we also work with Postscript and Attentive, which are dedicated SMS platforms. For stores already on Klaviyo, using Klaviyo SMS keeps everything in one platform and simplifies flow coordination.